Notifications
Notifications let you receive email alerts when MRR changes occur and schedule automated email reports. These settings are per-user -- each team member configures their own preferences.
Accessing notification settings
Navigate to Settings > Notifications. The page has two sections: MRR change notifications and scheduled reports.
Changes you make here affect only your user. Other team members on the same account have their own independent settings.
MRR change notifications
Get an email when customers cause MRR changes. There are two separate thresholds:
New MRR, expansions, and reactivations
Choose when to receive emails about positive MRR changes:
| Setting | Effect |
|---|---|
| No | Don't email me about these |
| Yes, all amounts | Email on every new subscription, upgrade, or reactivation |
| Over $25 through Over $1000 | Only email when the MRR change exceeds this amount |
Churn and contractions
Choose when to receive emails about negative MRR changes:
| Setting | Effect |
|---|---|
| No | Don't email me about churn or contractions |
| Yes, all amounts | Email on every churn or downgrade |
| Over $25 through Over $1000 | Only email when the MRR loss exceeds this amount |
Include scheduled churn
When churn/contraction notifications are enabled, you can also opt in to scheduled churn alerts. These notify you when a customer schedules a cancellation for a future date (e.g., "cancel at end of billing period"), giving you a chance to reach out before the cancellation takes effect.
This checkbox only appears when churn notifications are enabled.
How thresholds work
Thresholds are compared in USD. For non-USD currencies, GrowPanel converts the MRR change using daily exchange rates before checking against your threshold. This means a threshold of "$100" applies consistently regardless of the customer's billing currency.
Very small movements (under $1 USD) are always skipped to filter out rounding artifacts from annual plan adjustments.
Email format
Notification emails include:
- The MRR change amount and type (new, expansion, contraction, churn, reactivation)
- The customer's name and email
- Which plan or subscription changed
- A link to the customer's profile in GrowPanel
- A link to your MRR report
Scheduled reports
Receive automated email summaries of your metrics on a regular schedule. Toggle each report type independently:
| Report | Frequency | Content |
|---|---|---|
| Daily email report | Every day | Previous day's MRR summary, movements, and highlights |
| Weekly email report | Every Monday | Previous week's metrics and trends |
| Monthly email report | First of each month | Previous month's full summary |
Reports are sent based on your account's timezone setting. They are generated using AI to provide narrative insights alongside the numbers.
Changes take effect immediately -- check or uncheck a report type and it saves automatically.
Integrations (Slack, Teams, Webhooks)
For team-wide notifications via Slack, Microsoft Teams, or custom webhooks, see Integrations. These are account-level settings configured separately under Settings > Integrations.
| Email notifications (this page) | Integrations | |
|---|---|---|
| Scope | Per-user | Per-account |
| Separate expansion/churn thresholds | Yes | No (single threshold) |
| Channel | Your email | Slack channel, Teams channel, or webhook URL |
Related pages
- Integrations - Account-wide Slack, Teams, and webhook notifications
- MRR - Understanding MRR movements
- Scheduled Churn - Track upcoming cancellations
- Team - Manage team members and roles
